Our Managed Services
MANAGED SERVICES
Proactive Support, Ticketing Systems, and Issue Escalation
Managed services provide comprehensive IT support and management, ensuring systems run smoothly with minimal downtime. They include remote troubleshooting, on-site services, ticketing systems, issue escalation, and manufacturer support.
Maintenance
- Identifying potential issues before service is affected.
- Assistance with updates and upgrades of network equipment and operating systems.
- Hardware inventory and platform documentation.
- Field notifications and vulnerability proxy.
Monitoring
- Network monitoring from our Network Operations Center (NOC).
- Network assessment at the start of the service with a findings report.
- Error and event notifications.
- Monitoring of connectivity and network platform devices.
- Monthly equipment status report – Network Health.
Troubleshooting
- Remote troubleshooting to reduce response times.
- On-site services based on equipment location.
- Access to CATS for ticketing.
- Case follow-up and escalation.
- Manufacturer case support.
- Root cause analysis report.
Provisioning
- Additional configurations based on an existing design for network expan- sion, modifications, and migration.
- Platform administration: Creation of new configurations and services, policies, interfaces, VLANs, L2/L3 instances, etc.
- System management, including local domain controllers and virtual servers.
Performance & Reliability
Enjoy immediate issue resolution with 24/7 support and optimized network configurations for efficient, reliable connectivity, ensuring seamless business operations.
Cost Efficiency
Enjoy subscription-based pricing with lower and predictable expenses. Reduce the need for hiring and training in-house IT staff.
Focus on Core Activities
Reduce IT distractions, allowing your team to concentrate on key business tasks and increase productivity by minimizing downtime.
Curious on how our managed services can
boost your business?
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