Support & Maintenance
support & maintenance
Optimize Your Systems with Our Expert Support and Maintenance Services
We specialize in providing comprehensive support and maintenance services tailored to keep your communication platform running smoothly. Our expert team offers corrective and preventive maintenance solutions to enhance operational continuity and minimize downtime.
With a focus on data networks, collaboration tools, network security, data centers, and infrastructure, we ensure your systems are always up-to-date and performing at their best. Partner with us to optimize your IT environment and safeguard your business’s success.
SUPPORT
CATS offers technical support with expertise in levels 1, 2 and 3, on-site support, SLA approach, KPIs and Customer Satisfaction Indicators. We offer the figure of Customer Service Manager who assures you the maximization in the use of the service, adding value to your business, provides advice on continuous improvement plans, contract life cycle information and installed base. We provide you with access to the CATS platform for incident reporting where you can track your case from its opening to its resolution.
Reactive service to attend to failures or incidents, ideal for clients that do not have contract support of their platforms and require support from Openlink for a diagnosis and isolation of the failure while restoring the availability of their services from your network. This service allows 100% remote attention for a level 1 diagnosis and on-site assistance for level 2 diagnoses.
Provides the availability of remote and / or on-site resources for attendance to failures or incidents that occur on the platform associated with a service level support agreement reactive with Openlink.
Is a flexible service model that gives your IT staff access to Openlink’s technical resources, which helps keeping your IT infrastructure fast and flexible enough to meet the continuous changes and requirements your business need.
MAINTENANCE
Our goal is to enhance your platform’s performance while maintaining business stability through proactive and efficient maintenance strategies.
Our corrective maintenance services focus on identifying and resolving defects within your communication platform’s subsystems and architectures. We quickly address issues to minimize downtime and ensure your platform runs smoothly.
Preventive maintenance is key to keeping your platform in optimal condition. We ensure that your system is up-to-date and functioning at its best by adhering to industry best practices and manufacturer recommendations. Our preventive approach includes:
- Routine Updates: Keep your platform updated with the latest software and hardware improvements.
- Vulnerability Management: Identify and address potential weak points in a timely and minimally disruptive manner.
- Performance Optimization: Regularly optimize system performance to prevent issues before they arise.
